Privacy Policy

Your privacy is important to us. This policy explains how Chatsmart Solutions collects, uses, and protects your personal information.

Last updated: January 9, 2025

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Information We Collect

We collect information to provide better services to our users. This includes:

  • Personal Information: Name, email address, phone number, and company details when you contact us or request our services.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and device information.
  • Communication Records: Messages, emails, and chat conversations for customer support and service improvement.
  • Technical Data: IP address, browser type, operating system, and other technical identifiers.

How We Use Your Information

We use your information for the following purposes:

Service Delivery

Providing AI chatbot solutions and customer support services.

Communication

Responding to inquiries and providing customer support.

Improvement

Analyzing usage patterns to enhance our services and website.

Security

Protecting our services from fraud and security threats.

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

  • Service Providers: Trusted third-party vendors who assist in providing our services (e.g., hosting, analytics).
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets.
  • With Your Consent: When you explicitly agree to share information for specific purposes.

Data Security

We implement industry-standard security measures to protect your personal information:

Secure Storage

Data encryption and secure cloud storage with leading providers.

Access Control

Limited access to authorized personnel only with secure authentication.

Regular Monitoring

Continuous security monitoring and threat detection systems.

Regular Updates

Keeping all systems and software updated with latest security patches.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality and security.
  • Analytics Cookies: Help us understand how visitors use our website to improve performance.
  • Preference Cookies: Remember your settings and preferences for a better experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Your Privacy Rights

You have several rights regarding your personal information:

Access

Request access to your personal data we hold.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of your personal data.

Portability

Request your data in a portable format.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Contact Us

Questions About Privacy?

If you have any questions about this Privacy Policy or how we handle your personal information, we're here to help. Contact us anytime.

Email Us

[email protected]

Call Us

(639) 739-7033

Visit Us

1101 11th St W
Saskatoon, SK S7M 1G7

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Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Modified" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.