Terms of Service

Please read these terms carefully before using our AI chatbot services. By accessing our services, you agree to be bound by these terms.

Last updated: January 9, 2025

Acceptance of Terms

By accessing and using Chatsmart Solutions' website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use our services.

These terms constitute a legally binding agreement between you and Chatsmart Solutions. Please read them carefully.

Services Description

Chatsmart Solutions provides AI-powered chatbot development and implementation services, including:

  • Custom AI Chatbot Development: Tailored chatbot solutions for your business needs.
  • Integration Services: Seamless integration with your existing systems and platforms.
  • Training and Optimization: Continuous improvement of chatbot performance.
  • Support and Maintenance: Ongoing technical support and system maintenance.
  • Consultation Services: Expert advice on AI implementation strategies.

Service availability and features may vary based on your chosen service package and business requirements.

User Obligations

As a user of our services, you agree to:

Lawful Use

Use our services only for lawful purposes and in accordance with applicable laws.

Account Security

Maintain the security of your account credentials and notify us of any breaches.

Accurate Information

Provide accurate and complete information when using our services.

Prohibited Activities

Refrain from activities that could harm our services or other users.

Violation of these obligations may result in service suspension or termination without notice.

Payment Terms

Payment terms for our services are as follows:

Payment Schedule

Fees are due according to the agreed schedule in your service contract. Late payments may incur additional charges.

Refund Policy

Refunds are considered on a case-by-case basis. Please contact us to discuss any refund requests.

Service Suspension

Services may be suspended for non-payment until all outstanding amounts are settled.

Currency

All prices are quoted in Canadian Dollars (CAD) unless otherwise specified.

Intellectual Property Rights

All intellectual property rights in our services and materials remain with Chatsmart Solutions or our licensors:

Our Content

All software, designs, text, graphics, and other materials are protected by copyright and other intellectual property laws.

Your Content

You retain ownership of your data and content. You grant us necessary licenses to provide our services.

Restrictions

You may not copy, modify, distribute, or reverse engineer our proprietary technology without written permission.

Limitation of Liability

Important Legal Notice

To the maximum extent permitted by applicable law, Chatsmart Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Service interruptions or technical failures
  • Third-party actions or integrations

Our total liability for any claims shall not exceed the amount paid by you for the services in the 12 months preceding the claim.

Termination

Either party may terminate the service agreement under certain conditions:

By You

You may terminate with written notice according to your service agreement terms.

By Us

We may terminate for breach of terms, non-payment, or other material violations.

Upon termination, access to services will cease, and any outstanding payments become immediately due.

Governing Law & Dispute Resolution

These terms are governed by the laws of Saskatchewan, Canada:

Jurisdiction

Any disputes will be resolved in the courts of Saskatchewan, Canada.

Dispute Resolution

We encourage resolving disputes through direct communication before pursuing legal action.

Modifications

We may update these terms with notice. Continued use constitutes acceptance of changes.

Questions About These Terms?

If you have any questions about these Terms of Service or need clarification on any provision, please don't hesitate to contact us.

Visit Us

1101 11th St W
Saskatoon, SK S7M 1G7

Legal Compliance

These Terms of Service are designed to comply with Canadian law and protect both parties' interests. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.